At CIOKEA, we are committed to providing high-quality outdoor furniture and a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return:
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The item must be unused, unassembled, and in its original condition
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The item must be in the original packaging with all parts and accessories included
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Proof of purchase is required
Items returned without prior approval may not be accepted.
To initiate a return, please contact us at [email protected] with your order number and reason for return. Our support team will provide return instructions.
Non-Returnable Items
The following items are not eligible for return:
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Products that have been used, assembled, or damaged due to misuse
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Items returned after the 30-day return window
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Clearance or final sale items (if applicable)
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, refunds will be issued to your original method of payment
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Refunds are typically processed within 5–10 business days, depending on your payment provider
Please note:
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Original shipping fees are non-refundable unless the return is due to our error
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at [email protected].
Include the following in your message:
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Order number
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Clear photos of the damage or defect
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A brief description of the issue
We will arrange a replacement, partial refund, or full refund at no additional cost, depending on the situation.
Exchanges
We do not currently offer direct exchanges. If you wish to replace an item, please return the original item and place a new order once the return is approved.
Late or Missing Refunds
If you have not received your refund after the processing period:
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Check with your bank or credit card provider
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Contact your payment provider
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Reach out to us at [email protected] for further assistance
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
Email: [email protected]